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Pillar Booths at the Inspira Financial office in Oak Brook, Illinois
Case Study

Inspira
Financial

Industry
Financial Services
Location
Oak Brook, IL
Booths
Nine Pillar Booths
The Challenge

Inspira Financial provides health, wealth, retirement, and benefits solutions that simplify the financial journey. With over $65 billion in assets under custody and more than 8 million account holders, Inspira supports individuals and institutions nationwide. Headquartered in Oak Brook, Illinois, with offices in Rochester, Denver, and Orlando, Inspira has grown rapidly through nine acquisitions and now employs nearly 1,700 people across 48 states — more than double its size just three years ago.

As hybrid work became the new normal, Inspira recognized its Oak Brook office needed to evolve. The existing layout was filled with perimeter offices and limited collaborative spaces and no longer matched how their teams work today. Even as the company reduced its overall office footprint, they wanted to increase seating capacity and create flexible, comfortable spaces for 400 to 500 hybrid employees in the Chicagoland area.

We couldn't keep working in an outdated environment. It just wasn’t supporting what we do today.
Alan Taylor, CFO
The Solution

Inspira transformed their 6th and 7th floors into bright, modern workspaces designed for flexibility and collaboration. The redesign introduced open workstations, comfortable residential-style furnishings, and a variety of collaborative zones, from huddle rooms to phone booths. Despite a smaller footprint, Inspira expanded seating from about 300 to 450 seats by removing private offices and creating more shared spaces designed to meet the evolving needs of their workforce.

In modern open-plan offices, finding quiet, private space for focused work or sensitive calls can be a challenge. Pillar Booths provide an easy solution: private, comfortable spaces that employees can use without booking a full conference room. Inspira installed nine Pillar Booths in high-traffic areas near walkways and training rooms, offering immediate access to private spaces for calls, virtual meetings, and concentration.

Why Pillar Booth

High utilization in a hybrid environment Positioned strategically along major walkways and near key areas, the booths are in constant use by employees seeking a quiet space. The demand for the booths, even among a wide range of workspace varieties, is a testament to their value and utility.

Improved comfort and flexibility The new office design focused on creating a modern, flexible environment with comfortable, residential-style furnishings. The Pillar Booths were a crucial part of this approach, providing employees with a dedicated, comfortable space for concentration and sensitive conversations.

Private conversations and virtual meetings In an open-plan office, finding a place for a private phone call or virtual meeting can be challenging. The Pillar Booths provided a simple and effective solution, ensuring confidentiality and enhancing productivity.

A fresh, modern, professional aesthetic The quality of materials and sleek design helped elevate the office environment. By placing the booths in highly visible areas, Inspira not only normalized their use but also enhanced the modern, professional feel of the space.

The Results
By the numbers
9
Pillar Booths installed in high-traffic areas near walkways and training rooms.
300→450
Seats after the two-floor redesign — expanded capacity despite a smaller footprint.
1,700
People employed nationwide — more than double the company's size three years ago.
$65B
Assets under custody, serving more than 8 million account holders nationwide.
In their words
From the team
“You enter a phone booth, and you're basically ready to go. It works better than needing to dock in a conference room or find somewhere quiet. People use them constantly.”
Alan Taylor, CFO
“We have lots of workspace options, but people still choose the booths. That says it all!”
Alan Taylor, CFO
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