These shipping and return policies apply to Pillar call booths. If you're looking for the shipping and return policy for the Pillar Protect booth, please see the FAQ on the Pillar Protect Booth page.

We ship Pillar Booths with a professional third party freight service. Once your order is ready to ship, you will receive an email with a link to schedule your delivery. Pillar Booth ships flat in four boxes. 

Standard models will be delivered within 4 weeks of ordering, while custom orders can take up to 8 weeks. 

Shipping and Assembly quotes assume that a loading dock and/or elevator will be made available to the delivery and installation team. In the event that the installers must navigate stairs or particularly tight quarters an additional fee may be assessed and charged. 

Please reach out to support@pillarbooth.com if you have any questions or concerns regarding your order or the delivery.

At Pillar Booth we stand behind our product and strive to make your work environment better. That’s why we give you 30 days to make sure Pillar Booth is right for you. 

You can return your booth, no questions asked, up to 30 days after delivery. The return shipping will be deducted from your refund. For a full refund, the booth must be in its original condition with the full packaging intact. 

If the product returned is no longer in new condition, the customer will be subject to a minimum 20% refurbishing charge that will be deducted from your refund. If the product is returned without the packaging you will be subject to a restocking fee. Any White Glove delivery and installation fees are non-refundable. All refunds for eligible returns will be processed within 10 business days of receipt. 

If you would like to return your booth or have any further questions, please email support@pillarbooth.com.  

Please inspect your Pillar booth upon delivery for any visible carton damage and any damages to the product. If the product arrives damaged or you are missing a piece, please provide any relevant pictures and contact us at support@pillarbooth.com within 5 days to arrange an exchange at no cost to you.